Thank you for choosing www.floatingwoodracks.com! We are committed to providing you with efficient and reliable shipping services. Please read the shipping terms below for detailed information about domestic and international shipping.

1. Shipping Range
   We ship to customers across Australia and internationally. The following shipping times and costs are for reference only and may vary depending on the destination and the shipping method selected.
2. Domestic Shipping in Australia
   ● Shipping Time:
   ○ Standard Shipping: Usually delivered within 6 working days after the order is confirmed.
   ● Partnered Courier Company:
   ○ Australia Post
   ○ Toll
   ○ CouriersPlease
   ○ Fastway Couriers
3. International Shipping
   ● Shipping Time:
   ○ International Standard Shipping: Usually delivered within 11 working days after the order is confirmed, and the specific time may vary depending on the destination.
   ● Partnered Courier Company:
   ○ DHL
   ○ FedEx
   ○ UPS
   ○ TNT Express
4. Shipping Costs
   Shipping costs will vary depending on the destination, package weight and the shipping method selected. The specific fee will be calculated and displayed to you at checkout.
5. Order Processing Time
   Order processing time is 2 business days. After processing your order, we will send a confirmation email with the corresponding tracking information.
6. Order Tracking
   Each shipped order will be accompanied by a tracking number, which can be tracked through the courier’s website. We will send you the tracking information via email so that you can keep updated on the status of your order.
7. Damage or Loss
   When you receive the goods, please carefully inspect the packaging and the goods. If you find that the goods are damaged or missing during transportation, please contact our customer service team immediately and we will assist you to resolve the problem.
8. Duties and Import Taxes
   Please note that international orders may be subject to customs duties and import taxes in the destination country. These costs are borne by the customer, and we recommend that you understand the relevant information before placing an order.
9. Contact Us
   Company: ROCK & HOME PTY LTD
   Address: 181 Reynolds Rd, Doncaster East VIC 3109
   Tel: 61 478528868

Thank you for choosing www.floatingwoodracks.com, and we look forward to serving you!