1. How do I place an order?
   Select the wooden wall rack you like on this website, click the “Add to Cart” button, and follow the on-screen instructions to check out. You will need to provide a shipping address and payment information to complete your order.
2. Where can I check the status of my order?
   You can check the status of your order by logging into your account and going to the “Order History” page. If you do not have an account, you can also check the link in the order confirmation email.
3. Can I modify or cancel my order?
   If you need to modify or cancel your order after placing it, please contact customer support by email as soon as possible ([email protected]). Orders can be modified or canceled before they are shipped, but they cannot be changed after they are shipped.
4. What payment methods do you offer?
   We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal and other online payment methods. The specific payment options will be displayed on the checkout page.
5. What is your shipping policy?
   We strive to process and ship your order as quickly as possible after receiving it. The shipping time indicated is an estimate, and the actual delivery time may vary depending on your location and logistics company. Detailed shipping costs and estimated delivery times will be displayed at checkout.
6. How do I make a return?
   If you are not satisfied with your purchase, you can apply for a return within 30 days of receiving the item. Please ensure that the item is in unused and intact condition and retains the original packaging. For specific return procedures, please check our Return Policy page.
7. Is the item warrantied?
   We provide a warranty of at least XX months for each product, covering manufacturing defects. The warranty does not cover damage caused by misuse, accidental damage or normal wear and tear. You can find specific warranty information in the confirmation email you received after purchase.
8. How can I contact you?
   If you have any questions or suggestions, you are welcome to contact us through the following methods:
   ●Email: [email protected]
9. What is your privacy policy?
   We value your privacy and are committed to protecting your personal information. Please refer to our privacy policy to understand how we collect, use and protect your information.
10. How to ensure the quality of the product?
    All our wooden wall mounts are made of high-quality materials and undergo strict quality control. Our goal is to provide durable and beautiful products, and satisfaction is our top priority.
11. Can you provide customized services?
    We currently do not provide customized services, but you are welcome to contact us and let us know your needs, and we will try our best to meet your expectations.