Thank you for choosing www.floatingwoodracks.com (hereinafter referred to as the “Site”). We are committed to providing you with high-quality wooden wall racks and want you to be satisfied with your purchase. Our refund policy provides you with flexible options if you are not satisfied with the product you purchased. Please read the following terms carefully to understand our refund process.

1. Refund Policy
   We offer a 30-day money back guarantee on your purchase. If you are not satisfied with the product within 30 days of receiving it, you can apply for a refund. Please note that refunds are only for the purchased product, and shipping costs are not refunded.
2. Refund Request Process
   To request a refund, please follow the steps below:
   ● Contact Customer Support: Please contact our customer support team via email [email protected] to explain your refund request. Please include your order number and the reason for dissatisfaction with the product in the message.
   ● Product Returns: After receiving confirmation of your refund request, you need to send the product back to the specified return address. Please ensure that the product is in its original condition and includes all accessories and packaging.
   ● Refund Processing: Once we receive the returned product and confirm that it is in a returnable condition, we will process your refund within 3 business days. Refunds will be processed according to your original payment method.
3. Refund Conditions
   To be eligible for a refund, the product must meet the following requirements:
   ● Unused and in new condition;
   ● Contain all original packaging, tags and accessories;
   ● Request a refund within 30 days of receiving the product.
   Please note that if the product shows obvious signs of use, damage or missing components, we may reject the refund request.
4. Special Circumstances
   ● Customized Products: If the product you purchased is a customized product, we will not support refunds due to personalization.
   ● Expired Refund Requests: Refund requests after 30 days will not be accepted.
5. Contact Us
   If you have any questions about our refund policy or need further assistance, please contact us at the following:
   ● Email: [email protected]

Thank you for your interest in www.floatingwoodracks.com. If you have any questions or suggestions about our refund policy, we always welcome your feedback!